The decisive difference is called (smart) service - HÄNDLE Visual Assistance

You have a problem or a malfunction on your machine?

With the device-independent HÄNDLE Visual Assistance, machine operators and maintenance staff can be instructed and supported remotely by our experienced experts. By doing so, problems and malfunctions can be checked and repaired quickly and efficiently if possible.

Visual Assistance - this is how it works

You contact our technical sales department by phone, email or via WhatsApp.
If we can support you in solving the problem via Visual Assistance, our service technicians will make an appointment with you directly for the Visual Assistance call (MS Teams or WhatsApp).

If we do so via MS Teams you will receive a link and can then join, even without prior app installation, through your mobile browser (Apple Safari for iPhone and iPad, Google Chrome and Samsung Browser for Android devices).

You can now show us live the problem on your machine and our service technicians can assist and guide you in real time to solve the problem.

Benefits of real-time support
You increase your machine uptime and productivity by solving problems under the guidance of our service technicians by yourself
You benefit from reduced repair and maintenance costs
You positively contribute to your carbon footprint
Device-independent, no matter if you are using smartphone, tablet, PC, iOS or Android
End-to-end encryption, all data is encrypted and protected

Would you like to use HÄNDLE Visual Assistance?

Your contact person:

Andreas Jung
Technical Sales
Phone +49 (0)7041 891-214
Mobile +49 (0)172 6098422
A.Jung@haendle.com

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