You contact our technical sales department by phone or directly via the Visual Assistance app (if you have already been provided with guest access).
If we can support you in solving the problem via Visual Assistance, our service technicians will make an appointment with you directly for the Visual Assistance call.
You will receive a link and can then join, even without prior app installation, through your mobile browser (*Apple Safari for iPhone and iPad, Google Chrome and Samsung Browser for Android devices).
You can now show us live the problem on your machine.
Via visual support and interactive features such as sharing live views, freezing live images and setting markers, our service technicians can assist and guide you in real time to solve the problem.