The decisive difference is called (smart) service - HÄNDLE Visual Assistance App

You have a problem or a malfunction on your machine?

With the device-independent HÄNDLE Visual Assistance App, machine operators and maintenance staff can be instructed and supported remotely by our experienced experts. By doing so, problems and malfunctions can be checked and repaired quickly and efficiently if possible.

Visual Assistance - this is how it works

You contact our technical sales department by phone or directly via the Visual Assistance app (if you have already been provided with guest access).
If we can support you in solving the problem via Visual Assistance, our service technicians will make an appointment with you directly for the Visual Assistance call.

You will receive a link and can then join, even without prior app installation, through your mobile browser (*Apple Safari for iPhone and iPad, Google Chrome and Samsung Browser for Android devices).

You can now show us live the problem on your machine.
Via visual support and interactive features such as sharing live views, freezing live images and setting markers, our service technicians can assist and guide you in real time to solve the problem.

Benefits of real-time support
You increase your machine uptime and productivity by solving problems under the guidance of our service technicians by yourself
You benefit from reduced repair and maintenance costs
You positively contribute to your carbon footprint
Device-independent, no matter if you are using smartphone, tablet, PC, iOS or Android
Chat function with integrated translator into other languages
End-to-end encryption, all data is encrypted and protected

Would you like to use the HÄNDLE Visual Assistance App?

Your contact person:

Andreas Jung
Technical Sales
Phone +49 (0)7041 891-214
Mobile +49 (0)172 6098422

Do you have any questions about our products? Send us a message and we will get back to you as soon as possible.
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