The decisive difference is called (digital) service - HÄNDLE Service App

You have a problem or a malfunction with your machine?

With the device-independent HÄNDLE Service App, machine operators and maintenance personnel can be remotely instructed and supported by our HÄNDLE service experts using Assisted Reality (AR). In doing so, problems and malfunctions can at best be checked and resolved quickly and immediately. In addition, you save time and travel expenses for the service technician on site.

How does remote maintenance work?

During remote maintenance, the service expert is connected to the machine operator on site via an app. For this purpose, you will receive detailed operating instructions from us as well as telephone support during the initial setup and implementation.
Through the “ticket solution” within the app, the detailed and visualized solution (photos, screenshots, textual comments, etc.) of your individual problem is logged and available for you at any time.
Via video calls you can show us live the problem at your machine – what the operator sees, the expert will see. At best, problems and malfunctions can be checked and solved quickly and immediately.

What are the benefits of using the Service App?
Quick and uncomplicated visualization of your problem:
» Simply place a photo together with your request in our platform
Fast solution of your problem by a experienced HÄNDLE service employee
No travel costs for the HÄNDLE service technician
End device independent
» Simply work with your Smartphone, Tablet or PC

Would you like to use the HÄNDLE Service App? Get in touch with us!

Your contact person:

Max Oehler
Sales Service
Phone +49 (0)7041 891-218 · M.Oehler@haendle.com

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